General Security Features

Our Web site design features multiple levels and types of security throughout the design, as well as during a customer's banking session. We employ Secure Socket Layer (SSL) protocol for data encryption, firewalls, unique identifiers and passwords, and continual suspect monitoring and reporting. Consistent invalid ID attempts result in generation of suspect reports. Customers are logged off after a period of inactivity as a deterrent to access by unauthorized persons.

Secure Socket Layer (SSL)

All data exchanged over the Internet is divided into small units and sent in envelope-type packets. Upon arriving at the computer that requested the information, the packets are reassembled into the original message. For Internet transactions and communications, you must employ a method of securing these packets as they travel across the Internet. Secure Socket Layer (SSL) is a leading method for encrypting and decrypting packets of data as they are exchanged using a code known only to the data's sender and recipient. SSL locks the data so that regardless of the path the data takes as it passes across the Internet, it can be opened only by the end user with the proper key or combination to the lock on the data. SSL technology is widely accepted today and is the Internet standard for secure, encrypted Web communications.

Email Communications

When you send us an email message through our Web site, we may record your email address, your message and our response to ensure quality customer service.

Limitation of Warranties and Liability

The information and materials contained in this Site, including text, graphics, links or other items are provided "AS IS" and "AS AVAILABLE." Hann and BB&T specifically disclaim all warranties of any kind, expressed, implied, or statutory, including, without limitation, any warranties of title or accuracy and any implied warranties of any kind, including, without limitation, of merchantability, fitness for a particular purpose, non-infringement, error-free or uninterrupted service, or freedom from computer virus.

Protecting Your Access Codes

We use personal access codes and passwords to identify our authorized online banking customers. Our security measures rely on these codes remaining confidential and we strongly recommend that you do not share these access codes and passwords with others. Certain third party providers such as bill consolidation sites; financial aggregator sites or other e-commerce sites may offer to provide services to you by accessing your accounts using your access codes and passwords. While it is certainly your decision whether to utilize these services, please be advised that we cannot be responsible for the security and accuracy of the information displayed to you anywhere but at our Web site. You should know that all transactions initiated by a consolidation site using access information you provide are considered authorized by you, regardless of whether you were aware of the specific transaction. You may revoke this authority only by notifying us, and we may need to block your account until we issue new access codes.

What type of browser should I use?

We recommend using Microsoft Internet Explorer™ (current year version plus two previous versions are supported) for optimal viewing, and to take advantage of secure interactivity with our site. Download the latest version of Internet Explorer now.


Hyperlinks to other Internet resources are at your own risk; the content accuracy, opinions expressed, and other links provided by these sources are not investigated, verified, monitored or endorsed by BB&T.

Protecting Children Online

We do not knowingly solicit information from or market information to children online. We recognize that protecting children's identities and privacy online is important and that the responsibility to do so rests with both the online industry and with parents. If an individual under the age of 18 provides us with personally identifiable information through an Internet account application, the application will be declined and all related information will only be maintained as required or allowed by law.

Links To Our Web site

We are not responsible for the content or the privacy policies of Web sites to which we may provide links.